Shipping policy

At Rivaaj Mahal Store, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing your order.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Customers will receive a confirmation email once the order is processed.

Shipping Methods & Delivery Time

We deliver across Pakistan using trusted courier services. Delivery timelines may vary based on your location:

  • Major cities (Karachi, Lahore, Islamabad, etc.): 2–4 business days

  • Other cities & towns: 4–7 business days

Note: Delivery times are estimates and may be affected by unforeseen delays such as traffic, weather, or courier issues.

Shipping Charges

  • Standard shipping charges apply based on order weight and location.

  • Free shipping may be offered on promotional or minimum order value, as advertised.

  • Any customs duties, taxes, or additional charges for international orders (if applicable) are the responsibility of the customer.

Order Tracking

  • Once your order is shipped, a tracking number will be provided via email.

  • You can track your order directly on the courier service’s website.

Incorrect Address

  • Customers must provide accurate shipping information.

  • Rivaaj Mahal Store is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

  • Additional charges may apply if reshipping is required.

Damaged or Lost Shipments

  • If your order is damaged or lost during shipping, please contact us immediately via email.

  • Claims will be processed after verification with the courier.

Contact Us

For any shipping-related queries or assistance:
Rivaaj Mahal Store
Email: sales@rivaajmahal.store