Refund policy

At Rivaaj Mahal Store, we aim to provide the highest quality products and ensure customer satisfaction. If you are not fully satisfied with your purchase, please read our refund and return policy below.

1. Returns Eligibility

You may request a return or replacement if:

• The product is defective or damaged upon delivery

• The wrong product or quantity is delivered

• The product is unused, in its original packaging, and in the same condition as received

Note: Products like opened hair oil bottles, used shampoo, or hygiene-sensitive items cannot be returned for safety reasons.

2. Return Timeframe

• Requests for returns or refunds must be made within 7 days of receiving your order

• Refunds will only be processed after we receive and inspect the returned product

3. Refund Process

• Once the return is approved and the product is received in its original condition, a refund will be issued to your original payment method

• Refunds may take 7–10 business days to reflect, depending on your bank or payment provider

• Shipping charges are non-refundable, unless the return is due to our error

4. Exchange Policy

• If you want an exchange for the same product or a different variant, please contact us within 7 days

• Exchanges are subject to product availability

5. How to Initiate a Return

1. Contact our customer support team via:

   • Email: [Insert Email]

   • Phone: [Insert Phone Number]

2. Provide your order number and reason for return

3. Follow the instructions for returning the product

6. Important Notes

• We reserve the right to refuse any return that does not meet the conditions above

• Ensure that the product is securely packaged to avoid damage during return shipping

Rivaaj Mahal Store is committed to your satisfaction. For any questions about returns, exchanges, or refunds, please contact us immediately.